Field Emergency Operations Center™

Customer Policies, Terms, Conditions and Information


Fail Safe Technologies LLC accepts cash (U.S. Currency), checks, direct deposit and all major credit cards.

Checks are to be made payable to: Fail Safe Technologies LLC

Fail Safe Technologies LLC does not accept partial payments!


Hardware/equipment recommended with services is sold with the manufacturer's warranty. No other warranty or guarantee, expressed or implied, is made. Assembled FieldEOC™ packages may include components from several manufacturers with varying warranties.

Dead on Arrival:

Defective hardware / packages must be returned to Fail Safe Technologies LLC within seven (7) days of receipt by the customer, and will be either repaired or replaced at Fail Safe Technologies LLC's discretion. Fail Safe Technologies LLC will not ship replacement packages / hardware until the Dead-on-Arrival unit is received and verified by Fail Safe Technologies LLC. Fail Safe Technologies LLC's standard RMA procedures apply to Dead-on-Arrival units.

Shipping Errors:

The customer must notify Fail Safe Technologies LLC of any shipping errors or shortages within three (3) days of the receipt of a shipment and/or invoice. After three (3) days, the customer assumes all responsibility for the product.


When product is ordered in error, the customer must request a Return Materials Authorization (RMA) identifier from the Fail Safe Technologies LLC customer service department within ten (10) days from the date of the invoice. A fifteen percent (15%) restocking fee applies for all authorized returns. Merchandise accepted for return will be credited at 85% of the invoiced amount. RMA identifiers must appear only on the shipping label. All merchandise returned to Fail Safe Technologies LLC must be in the original package carton(s) with all product documentation and manuals and in resalable condition. Shipping & Handling charges incurred due to the return of merchandise are solely the responsibility of the customer.

Used equipment is not returnable.

Software and printers are not returnable. Defective software will be replaced with the same item only.

Any and all credit memos issued for product returns are to be used against future purchases only. Cash refunds will not be given under any circumstances. Credit memos / balances are valid for a maximum of 6 months.

Non Stock Items:

Fail Safe Technologies LLC stocks several items for the FieldEOC™ packages; however it is not practical, nor is it possible, to stock every component in a manufacturer's line to fulfill FieldEOC™ packages. Fail Safe Technologies LLC equips FieldEOC™ packages with up-to-date components and may release newer models for existing FieldEOC™ packages at its discretion. Fail Safe Technologies LLC will, upon customer request, special order hardware from specific manufactures and product lines, if available. However, a thirty percent (30%) restocking fee applies to the return of non-stock items that the manufacturer agrees to accept for return. All other return policies apply.

Order Termination/Cancellation:

Confirmed orders which are cancelled by the customer more than 48 hours after their acceptance by Fail Safe Technologies LLC and prior to shipment are subject to a five percent (5%) order cancellation fee. Orders that have shipped will be subject to the policies for restocking and returns.

Refused Shipments:

A twenty-five percent (25%) restocking fee will also be incurred for refused shipments. Refusal of a firm order will result in the customer being placed on a credit card or cash/payment in advance basis for the following twelve (12) months.

Return Material Authorization:

A Return Materials Authorization (RMA) identifier must be obtained for any product being shipped to Fail Safe Technologies LLC. Any merchandise / packages returned without an RMA identifier clearly displayed on the shipping label will be refused. Do not write on the cartons or packages.

An RMA will remain open for seven (7) days from the date of issue after which time the merchandise will be refused and returned to the customer. This procedure holds for repairs as well as returned products.

Limitation of Liability:

In no event shall Fail Safe Technologies LLC be liable to any person or entity for any special, general, incidental, indirect, consequential, or punitive damages of any kind, including, without limitation, those resulting from negligent or criminal acts of third parties, loss of use, loss of data, lost profits, or computer hardware damage, in connection with any of its services, or any other information, documents, products, software, downloads, repair services, advice, and information provided by Fail Safe Technologies LLC or any of its third-party products, whether such person or entity is advised of the possibility of such damages.

Customer Specified Configurations and Requirements:

Fail Safe Technologies LLC will, upon customer request, provide special set-ups/configurations. It is the customer's responsibility to ensure that the services/products specified in the configuration are compatible and meet the customer's requirements. Fail Safe Technologies LLC will use its best efforts to ensure that a working configuration is delivered to the customer. However, the customer is solely responsible for any additional charges incurred in the process of resolving any problem related to a Customer Specified Configuration and/or Requirement.

Custom / Specialized Orders will not be accepted for return.

Technical Support:

Fail Safe Technologies LLC provides limited technical telephone support to all active customers. Fail Safe Technologies LLC offer exceptional and exclusive consultancy hours and maintenance packages on a per-service basis, specified in writing upon completion and delivery of services to customer. Other on-site and extended support services are available for an additional fee.

Credit Limits:

A credit limit may be established for each customer. If a customer's account balance exceeds that limit, or is over fourteen (14) days delinquent, regardless of balance, Fail Safe Technologies LLC will suspend all services, maintenance and support until the account becomes current. When a customer is granted credit, the terms are Net 21 days. Customers are expected to comply with the agreed upon terms as they would expect likewise.


Accounts that are seriously delinquent will be submitted for collection. The customer will then become liable, under NY State law, for all reasonable legal and service fees associated with the collection process, including expenses allocated to overhead. These charges are in addition to any Late Fees which may become due on an account.

Late Fees:

All open accounts have specified payment terms. Any late payment is subject to late fees at the rate of 21% per annum (.057534% per day).

Bounced Checks:

A bounced check, regardless of the reason, will result in the account being placed on a Credit Card basis for the next 12 months. The account will also be assessed a $30.00 Bounced Check Fee.
If the bounced check is not replaced with a good check within seven (7) days, the entire account may be submitted for collection.